Cypher Watch Company

JOIN THE CREWWe don't hire employees. We recruit pit crew.

Cypher is India's fastest-growing independent watch brand — with multiple collections, sold-out launches, and a community that's building something the industry hasn't seen before. Now we're hiring the team for the next chapter.

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Why Cypher

THIS ISN'T A JOB. IT'S A PIT STOP.

You'll be joining a brand where launches sell out in days, customers send thank-you messages unprompted, and every role shapes the future of Indian watchmaking.

01

Ground Zero Energy

You won't be a cog in a machine. You'll be building the machine. Every decision you make shapes a brand that thousands of people are watching.

02

Founder-Led, No Bureaucracy

Work directly with the founder. No middle managers. No pointless meetings. Ideas go from conversation to execution in hours, not quarters.

03

A Product People Love

Our customers post unboxing videos without being asked. They claim serial numbers before paying. You'll be working with a product that sells itself — that changes everything.

Open Positions

FIND YOUR GRID POSITION

3 roles · Navi Mumbai, Kharghar
CUSTOMER RELATIONS MANAGER
Kharghar, Navi MumbaiFull-Time · On-Site2+ Years Experience
What You'll Do
  • Own the entire post-purchase customer experience — from order confirmation to review collection across all Cypher collections
  • Handle customer queries across WhatsApp, email, Instagram DMs, and phone with warmth and speed
  • Manage warranty registrations, serial number registries, and the owner database
  • Track and resolve delivery issues with logistics partners
  • Build repeat purchase relationships — turning first-time buyers into multi-watch collectors
  • Collect and organize customer testimonials, UGC photos, and video content for marketing
What We're Looking For
  • 2+ years in customer relations, CRM, or client servicing (D2C or premium brand preferred)
  • Excellent written and spoken English and Hindi — you'll be the voice of Cypher
  • Comfort with Google Sheets, Shopify admin, WhatsApp Business, and basic CRM tools
  • Someone who takes ownership — not someone who waits for instructions
  • Genuine interest in watches, luxury goods, or the D2C space (not required, but it shows)
Non-Negotiable
  • This is NOT a fresher role — we need someone who's handled real customer conversations at scale
  • Must be comfortable in a fast-paced, founder-led environment with minimal hand-holding
SALES SPECIALIST — COLD CALLING & CONVERSIONS
Kharghar, Navi MumbaiFull-Time · On-Site2+ Years Experience
What You'll Do
  • Convert pre-booking leads, abandoned carts, and warm inquiries into confirmed orders via phone and WhatsApp
  • Cold call potential customers from ad-generated lead lists — explain the product, handle objections, close the sale
  • Follow up with waitlist customers to drive pre-bookings for new batches and upcoming collections
  • Track every conversation and conversion in our sales sheet — data is everything here
  • Feed customer insights back to the founder — what objections come up, what hooks land, what blocks the sale
  • Hit weekly and monthly conversion targets with full transparency on numbers
What We're Looking For
  • 2+ years in telesales, inside sales, or conversion-focused roles (D2C, e-commerce, or premium products preferred)
  • Someone who's genuinely good on the phone — confident, warm, not pushy, knows when to listen
  • Track record of hitting targets — we'll ask for numbers in the interview
  • Fluent in Hindi and English; ability to switch between casual and professional tone
  • Comfort with Google Sheets, WhatsApp Business, and basic CRM tracking
Non-Negotiable
  • Must have real cold-calling or tele-conversion experience — not just inbound support
  • We sell a premium product with real demand — this role is about closing, not convincing people they need a watch
VIDEOGRAPHER & EDITOR — IN-HOUSE
Kharghar, Navi MumbaiFull-Time · On-Site2+ Years Experience
What You'll Do
  • Shoot product videos, unboxing content, wrist shots, lifestyle footage, and cinematic brand reels for Instagram, YouTube, and Meta ads across all Cypher collections
  • Edit vertical (9:16) and square (1:1) video content optimized for social media — fast cuts, text overlays, sound design
  • Create scroll-stopping ad creatives that match our brand aesthetic — premium, refined, motorsport-inspired
  • Shoot and edit founder-led content — behind-the-scenes, factory visits, brand storytelling
  • Manage the in-house equipment setup — cameras, lighting, audio gear (all provided by us)
  • Stay on top of trending formats, transitions, and editing styles for Reels, Shorts, and paid ads
What We're Looking For
  • 2+ years of professional video production — product videography, ad creatives, or social media content
  • Strong portfolio showing product-focused work (watches, jewellery, premium goods, or fashion strongly preferred)
  • Proficiency in Premiere Pro or DaVinci Resolve (primary), After Effects (preferred), and CapCut (for quick social edits)
  • Understanding of what performs on Reels and Meta video ads — not just "cinematic" but conversion-oriented
  • Ability to work independently — shoot, light, edit, and deliver without needing a full production team
  • Colour grading skills that match a premium, high-contrast brand look
Non-Negotiable
  • Must have a showreel or portfolio — we will not consider candidates without visual proof of past work
  • Must understand the difference between "looks cinematic" and "converts on Meta" — we need both
Apply Now

TAKE YOUR GRID POSITION

Fill in the details below. If your profile matches what we're looking for, we'll reach out within 5 working days.