Horology &
After-Sales
A Cypher timepiece is engineered for generations. Our service infrastructure, led by master craftsmanship and secured logistics, ensures your watch remains as precise as the day it left Mumbai.
Your Watch Doesn't Stop
Being Ours After You Buy It
"Most brands sell you a watch and disappear. We believe the relationship starts the moment you unbox it."
Every Cypher timepiece is backed by a dedicated in-house service team with decades of combined horological experience — from intricate movement regulation to full overhauls, crystal replacements to caseback resealing.
We don't outsource your watch to a third-party repair shop and hope for the best. When your Paddock '74 comes back to us, it's handled by the same hands that understand how it was built, why it was built, and exactly how it should feel when it returns to your wrist.
This isn't customer service. This is ownership, from our side.
Every Cypher watch ships with a 2-year comprehensive warranty. But our commitment doesn't expire when the warranty does — reach out anytime, and we'll take care of it.
Secured Pan-India Service
We bring the workshop to your doorstep. Our secure logistics network covers every major pin code in India.
The Request
Initiate a service request via our concierge. Our team validates the issue and schedules a secure pickup.
Secure Logistics
Our insured courier partner collects the timepiece from your doorstep in a tamper-proof package.
The Calibration
Master Khatri and his team diagnose, repair, and calibrate the movement in our Mumbai facility.
The Return
After a 24-hour QC test, the watch is sanitized, packed, and shipped back to you, ready for the wrist.
Coming Soon: Cypher Experience Centers
We are currently engineering physical touchpoints across India's major metropolises. Soon, you will be able to walk into a Cypher Experience Center in Mumbai, Delhi, and Bangalore for immediate sales, consultations, and on-site servicing.
Requires Attention?
Contact our Service Concierge to book a pickup.
Initiate Service Request